Thank you for your order!

If there's a problem with your order, the first thing to do is to call your Sales Engineer. He or she will take care of you, no matter what. The only policy we have is we'll do whatever it takes to fix the problem and make you happy. Learn more about returns and exchanges

Thanks to special arrangements with our principal carriers, we have the latest same-day shipping cutoff time in the industry.
FedEx Ground: 1–5 business days to every deliverable address within the contiguous United States, 3–7 business days to Puerto Rico. Upgrades to overnight and second-day shipping via FedEx Express are available; see checkout for prices.
UPS Ground: 1–6 business days within the contiguous United States. Upgrades available for 3 Day Select (ground), 2nd Day Air, and Next Day Air
Lightweight items (13 oz. or less) will be shipped via the United States Postal Service First Class Mail. This is trackable and normally arrives within two to four days. Heavier items ship via FedEx Ground® or UPS Ground. Delivery times range from one to five days, depending upon the distance to the destination.

Sweetwater has the best shipping deal on the planet: FREE SHIPPING* on nearly everything we sell with no minimum purchase, all courtesy of Sweetwater. Click for complete details.
*Our Free Shipping offer is available in the contiguous United States only. Orders shipped to Alaska, Hawaii, or international addresses do not qualify. Items purchased with a PO (purchase order) do not qualify for Free Shipping. Free Shipping does not apply to special orders and oversized/overweight products. If you return your purchase, then the cost of shipping will be deducted from any refund or credit. Free Shipping may not be combined with other offers or discounts. In certain situations (such as unusually large or heavy items), we'll work with you to determine the most effective and economical shipping method. Call us at (800) 222-4700 for assistance.

You don't have to worry about your just-delivered gear sitting unattended on your doorstep. Select FedEx Hold at Location services during the checkout process, and you can designate a location close to you where your new gear will be held. You are free to pick it up on your schedule, plus you’ll enjoy the peace of mind that comes from knowing it is waiting for you in a safe place. Click here for more information.
You may also require a signature for delivery in the shipping step of the checkout process. This will ensure that your order will only be delivered when you are present to sign for the delivery, preventing packages from being left at your door when you're not home.

If you are an organization that qualifies for a sales-tax exemption in a state where Sweetwater is required to collect sales tax, please add a business name on your shipping address. You will then see a form in the billing step of the checkout process to add your tax exempt ID. You may also contact your Sweetwater Sales Engineer for assistance with your order.

Here at Sweetwater we understand the importance and benefits to organizations that utilize a standardized procurement process through Purchase Orders and wish to make that process as easy as possible for you. To place an order using this method simply reach out to one of our skilled Sales Engineers at (800) 222-4700. They can help get your order in place and be sure things are set up exactly as your organization needs.

If you place your order with a credit card, you will only be charged for items once they ship. That means if your order has some items that are on backorder, you will only be charged for those items once they ship.
If you place your order with PayPal, your order will be charged at the time of purchase.
Remember, each and every order you place with Sweetwater is reviewed and attended to by a highly-trained Sweetwater employee before your credit card is charged to ensure it receives the personal attention it deserves.

The Sweetwater Card makes it incredibly easy to get the gear you want — when you want it! You can get promotional financing for [STANDARDFINANCINGMONTHS] months^{[STANDARDFINANCINGMARKER]} so you can pay for your purchase over time. Plus, thanks to our close relationships with our manufacturers, we are able to offer up to [MAXFINANCINGMONTHS] month[MAXFINANCINGMARKER] financing for qualifying purchases, for an even sweeter shopping experience!
Check out our Financing page for more information
The Sweetwater Easy Payments plan is a convenient, interest-free way to buy gear now and stretch your purchase across budget-friendly payments. Simply choose the Easy Payments option in your cart, and we'll divide your purchase amount into convenient payments, billed to your current Mastercard, Visa, Discover, American Express, Diners Club, or JCB card.
Check out our Payment Options for more information

In the event that you are declined and we based our decision in whole or in part upon information obtained from a credit report, you may request a copy of the report. A Sweetwater Sales Engineer will contact you to discuss other payment options.
Learn more about Easy Payments

Nope! There are no fees or penalties for paying off your balance early.

We work hard to ensure that the product(s) you order from Sweetwater are the right fit for your needs and your budget. However, we recognize that on occasion you must cancel or change an order. The first thing to do is to call your Sweetwater Sales Engineer at (800) 222-4700. Many orders leave our warehouse within 24 hours, so it is sometimes impossible to stop your order from shipping. In this case, your Sales Engineer will assist you with a Return Authorization request. While we maintain the most liberal return policy in the industry, some items cannot be returned for very specific reasons. These items include software and any item that is considered personal, such as an earphone or an instrument mouthpiece.